Status, Feedback and questions that can’t be answered below:
If you encounter any problem or have any feedback, please report it us. We will read all feedback.
Feedback problems with the LIVE Orienteering portal in general and Web-TV stream issues to: [email protected]
Feedback problems with Web-TV InPlayer accounts and purchases to: [email protected]
If you want to find the status of the Web-TV, please check in the “Live services status” box of each competition page.
Do I need to pay for live services on LIVE Orienteering?
Yes and no. Viewing live Web-TV from World Orienteering Championships and World Cup in Orienteering is avalable for a ticket fee. All other live services are normally free.
Do I need to create any account to follow live services?
You only need an account to be able to purchase and follow paid Web-TV broadcasts. For other live services you do not need any account.
Can use my old LIVE Orienteering account for Web-TV that I created during the 2019 season?
For the 2019 season and onwards we use the Web-TV ‘paywall’ service called InPlayer. This means you can re-use your account created in 2019 or create an account in InPlayer to use for the 2021 season. You do only need to create one account that can be used for the whole season. We now use a service provider called InPlayer.
Can I log in no more than one device with my account?
The account is restricted to one unit at the same time. A unit can be a computer, telephone, tablet or smart TV.
Which devices can I use to Watch Web-TV and what internat browsers can I use?
Due to the big variation in type of device that our followers use, we strongly recommend checking the supported devices page . Mobile/tablet followers must use Chrome or Safari browsers.
InPlayer FAQ, terms and Info:
- FAQ for the InPlayer accounts and purchases
- Terms & Conditions for the InPlayer paywall
- InPlayer Services and Privacy (GDPR complicance)
Known Issues on LIVE Orienteering:
- Iphone 8 and earlier models experience a bug in LIVE Orienteering where the ‘Refresh-arrow’ in the ‘boxes’ is not usable when the phone is held in portrait view.
- SOLUTION: Place the phone in Landscape view and then click on the refresh-arrow.
